Shipping policy

 

Shipping Policy

We aim to provide a smooth and reliable delivery experience for every order placed with The Colombo Collection.

 

Order Processing

 

All orders are processed within 1–2 business days.

Once your order is confirmed, you will receive a notification with your order details.

 

Delivery Time

Orders are typically delivered within 3–5 business days from the date of dispatch.

For store pickup orders, items will be ready within 2 hours of confirmation.

Please note that delivery times may vary depending on your location and external factors.

 

Shipping Charges

 

Shipping fees, if applicable, will be calculated and displayed at checkout.

We may offer complimentary shipping on selected orders or promotions.

 

Order Tracking

 

Once your order has been dispatched, you will receive tracking details (if available) to monitor your delivery.

 

Delays

While we aim to meet all delivery timelines, delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or high order volumes.

We appreciate your understanding in such situations.

 

Incorrect Shipping Details

 

Please ensure that your shipping information is accurate at the time of placing your order.

We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.